Support

Getting help

The quickest way to reach us is inside the app: on the home screen tap More (the ⋯ button), then Report a problem…. Describe what happened. If a machine is connected, the report includes what it was sending, which is usually what we need to fix it.

My machine doesn't appear

Wake it up: pedal a few strokes, take a few strokes, or switch the treadmill on.
Close the machine's own app, and apps such as Zwift or Kinomap. Most machines only talk to one app at a time.
Make sure it isn't connected to another phone or tablet.
Turn on Show all Bluetooth devices on the Connect screen. Some machines only say they're fitness machines once connected.
Check Front Room Racing is allowed to use Bluetooth: Settings → Privacy & Security → Bluetooth.

It connects, but the numbers look wrong

Open More → Machine check while you pedal, row or walk. It shows what your machine is sending. If something looks wrong, send a report from that screen.

Which machines work?

Machines that use the standard Bluetooth Fitness Machine Service (FTMS). Many bikes, rowers and treadmills from the last few years do. Some brands lock their machines to their own app; those can't connect to any other app.

Is it safe on a treadmill?

Yes. Front Room Racing reads your machine and never changes its speed, incline or resistance. Some bikes and rowers need an app to start a session before they send data, and the app asks them to. It never sends a treadmill a start command, so it can't set the belt moving.

Subscriptions

Your first season is free. Manage or cancel a subscription in Settings → your name → Subscriptions.